Privacy Policy
This policy explains what personal information DentaVerge collects through this website, why we collect it, who we share it with, and the choices you have. We have kept it in plain language — if anything is unclear, contact us and we will explain it.
Last updated
Who we are
DentaVerge Marketing Inc., trading as DentaVerge, operates this website and is responsible for the personal information described in this policy.
You can reach us at 130–889 Harbourside Dr., North Vancouver, BC V7P 3S1, Canada, by email at contact@dentaverge.com, or by phone at +1 604-259-1000.
We are a marketing studio that works with dental practices. This policy covers this website only. It does not cover the websites we build or operate for our clients, each of which publishes its own privacy policy.
Information we collect
We collect only what we need to answer your enquiry and to keep the website working. We do not buy personal information from data brokers, and we do not sell yours.
- Information you give us — when you submit the contact form: your name, email address, phone number, the practice details you describe, and anything else you choose to include in your message.
- Information collected automatically by our host — standard web server logs, which include your IP address, browser and device type, the pages you request, the site or search that referred you, and the time of your visit. These logs are used to operate and secure the site.
- Information collected by embedded third-party content — the Google Map on our contact page loads only after you click it, and the contact form is served by Craftify AI. Each is described below.
How we use it, and the consent we rely on
We use the information above to respond to your enquiry and prepare a proposal, to provide and secure the website, and to comply with our legal, accounting, and tax obligations.
Under PIPEDA and the BC Personal Information Protection Act, we rely on your consent. Submitting the contact form is your express consent for us to contact you about your enquiry; using the site is implied consent for the server logging described above. You may withdraw consent at any time by emailing us, subject to any legal or contractual records we are required to keep.
We will not use your information for a new purpose that you would not reasonably expect without asking you first. We do not make decisions about you by automated means alone, and we do not profile you for automated decision-making.
Where your information is processed
Our service providers may store or process personal information outside Canada, including in the United States. While it is outside Canada, it is subject to the laws of that country, and may be accessible to courts, law enforcement, and national security authorities there.
We use providers that commit to appropriate contractual protections, and we keep the amount of information transferred to what is necessary. If you would prefer to reach us without using the online form, email or phone us directly using the details above.
How long we keep it
We keep enquiry correspondence for 24 months from our last contact with you, unless you ask us to delete it sooner or we need it longer for tax or legal records. Server logs are kept for a short operational period by our host and then discarded. Records we are required to keep for tax or corporate purposes are held for the period the law requires, and no longer.
Your rights and choices
Under PIPEDA and the BC Personal Information Protection Act you have the right to:
- Access the personal information we hold about you, and be told how it has been used and who it has been disclosed to.
- Correct it if it is inaccurate or incomplete.
- Withdraw your consent to our continued use of it, subject to legal and contractual limits, and ask us to delete it.
- Ask a question or make a complaint about how we have handled it.
How to make a request or a complaint
Email contact@dentaverge.com or write to us at 130–889 Harbourside Dr., North Vancouver, BC V7P 3S1, Canada. We will respond within 30 days, as PIPEDA requires, and we may need to verify your identity before we act on a request. There is no charge for a reasonable request.
If you are not satisfied with our response, you may complain to the Office of the Privacy Commissioner of Canada (priv.gc.ca) or, for matters under BC PIPA, to the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).
How we protect it
This site is served over HTTPS, access to enquiry records is limited to the people who need it, and our providers are chosen for their security practices. We hold no payment card details on this site.
No method of transmission or storage is completely secure, and we do not claim otherwise. If a breach occurs that creates a real risk of significant harm, we will report it to the Privacy Commissioner and notify affected individuals as PIPEDA requires.
Children
This website is intended for dental practice owners and their teams. It is not directed at children, and we do not knowingly collect personal information from anyone under 13. If you believe a child has given us their information, contact us and we will delete it.
Changes to this policy
We update this policy when what we do with personal information changes, or when the law does. The date at the top shows the last substantive revision. If a change is significant, we will make that clear on this page.
Contact us
Questions about this policy, or about the personal information we hold, go to contact@dentaverge.com, +1 604-259-1000, or 130–889 Harbourside Dr., North Vancouver, BC V7P 3S1, Canada.